Club Support Officer WA

Background
Australian Sailing is the national governing body to advance, promote, administer and grow the sport of sailing. Through advocacy and partnerships with government and industry; Australian Sailing works to achieve support for programs and activities for the benefit of the sport. We provide leadership to maintain and enhance standards and enrich the quality and reputation of sailing for the collective and mutual benefit of Members, Associates and Participants. Australian Sailing represents the interests of Australian Sailing as a member of World Sailing, the Australian Olympic Committee and Australian Paralympic Committee.

Our Purpose
To grow sailing by leading, inspiring and supporting sailors and their communities.

Our People
The future of Australian Sailing lies in our people. We will proactively attract, train, support and retain people who love Sailing and are committed to achieving our purpose.

Our Culture
Our values define our character and guide how we behave as we collectively do what is right for Sailing.

• Respect - We value each other’s experience and knowledge.
• Integrity - We act honestly and take responsibility.
• Teamwork - We work as one crew to help each other perform.
• Excellence - We exceed expectations and strive for the best.

Our Strategic Pillars

• Support - An enhanced Sailing delivery system delivering positive and rewarding Sailing experiences.
• Grow - More people on the water, in more ways, more often.
• Win - #1 Olympic Sailing nation in the world, uniting and inspiring Australia.

Our Strategic Foundations

• Future Focus - Our cultural, governance and integrity, operating and financial frameworks are best practice and perfectly placed to support our organisation and Sailing's delivery system into the future.
• Diversity & Inclusion - Sailing is a great way to show how diverse and inclusive we can be as a nation. We want to see Sailing reflecting our communities. Inclusive sport = inclusive communities, and Sailing is part of this.
• Environmental Sustainability - With the ocean, lakes and rivers as our playground, Sailing and the environment are intrinsically connected. We play an active role in ensuring all Australians have clean and safe waterways on which to sail.
• Innovation - We are open to new ideas and will continually challenge our assumptions to improve the way we operate.
• Safety - We promote a Sailing safety culture.
• Partnerships - We positively partner with all elements of the Australian Sailing community for the benefit of Sailing.

The Role
Reporting to the General Manager - WA, the Club Support Officer’s primary role is to develop working relationships with Clubs and Classes, enabling successful introduction and delivery of Australian Sailing programs and initiatives. Assigned a group of clubs and classes, the Club Support Officer’s role is to work with their allocated group of stakeholders to strive for sustainable growth in participation and membership.

Principle Accountabilities
The key responsibilities of a Club Support Officer are:

• Clubs and Classes Support and Engagement:
  • Develop and maintain strong relationships with key personnel at Clubs, Discover Sailing Centres and Classes.
  • Membership system (revolutioniseSPORT) training with support from the central team.
  • Guide and support Clubs to establish and maintain effective management systems that will:
    • Develop the capability and capacity of Clubs, with regards to sport development and participation.
    • Develop and improve club governance including: Planning & Risk Management.
    • Ensure facilities are fit for purpose, safe and inclusive.
    • Improve membership services: Programs, Recruitment & Retention, including SailPass.
    • Assist to deliver the best possible events that are safe and inclusive.
    • Help market and promote Sailing, including websites to drive membership and increase participation.
  • Share best-practice from the Club Network and sport.
  • Provide input into the development of new resources for clubs and classes as required.
  • Promote local and state grants and other funding opportunities to Clubs.
  • Work collaboratively with other Australian Sailing staff to prepare, promote and deliver the annual Club Conference.
• Grow Participation:
  • Seek to increase the number of Clubs delivering Australian Sailing accredited programs.
  • Support the development of Clubs and implementation of their participation pathways.
  • Work with accredited Discover Sailing Centres to:
    
    • Increase course participants, year-on-year.
    • Maximize their growth potential, productivity and efficiency.
    • Apply for, and then maintain their annual accreditation.
    • Ensure the Principal, and other staff, are inducted and trained into operating a Discover Sailing Centre.
    • Mentor Instructors and Principals and identify development opportunities.
    • Connect clubs to schools and other organisations to grow participation.
    • Work with Clubs and Centres to ensure the pathway from courses to membership and ongoing participation in the sport is known and understood by participants.
      
      
• Facilitate Workforce Training (Coaches, Instructors & Officials):
  • Coordinate and administer training courses and connect Clubs to new instructors, officials, coaches or other workforce specialists.
  • Build positive working relationships with Senior Instructors and Senior Coaches.
  • Work with Clubs to recruit and train coaches, race officers and volunteers.
  • Administration support for instructors, coaches and officials.
  • Develop and maintain a calendar of training courses, ensuring they are visible on revSPORT..
  • Work proactively to ensure growth of qualified instructors, coaches and officials.
  • Working with the Education & Training team and Senior Instructors, prepare and deliver an annual Instructor/Coach and Discover Sailing Centre Principal Conference/workshop.
    
    
• Project Involvement:
  • As agreed with the General Manager and/or National General Manager Club Support, take part in cross-departmental project teams that will be focused on product development, support resources for Clubs or review of processes and procedures.
    
    
• Other duties as required.
  
  

Key Performance Indicators
Annual targets will be determined each year via the annual operational plan. They will include:

• Develop and maintain resources for clubs, usage tracked via website clicks/visits.
• Club Engagement, measured by Club Satisfaction Survey.
• Visit Clubs and Discover Sailing Centres annually.
• Complete annual Discover Sailing Centre Reviews, tracked via iAuditor.
• Discover Sailing Course annual participant growth, as determined in the annual operation plan, tracked by revSPORT.
• Workforce Targets, annual participant growth, as determined in the annual operation plan, New # instructors, # coaches, # officials, tracked via revSPORT.
• Membership, including SailPass annual Growth & Retention, tracked via revSPORT.
  
  

Key Relationships

• Australian Sailing
  • General Manager - WA
  • Club Support team
  • Participation team
  • Education and Training team
• Sailing Stakeholders
  • Clubs
  • Class Associations
  • Discover Sailing Centres
  • Coaches
  • Instructors
  • Race Officials
• External 
  • Schools

Attributes
Qualifications & Experience

• • Sailing qualifications (instructor, coach or officials) and/or sailing experience.
  • Experience working or volunteering with a Sailing Club, including any committees.
  • Experience in working within a similar role, ideally within a not-for-profit/sport environment.
  • Well-developed written, verbal communication and interpersonal skills.
  • Strong time management and organisational skills, with the ability to manage multiple tasks with competing deadlines and remain composed under pressure.
  • Experience in working with a diverse range of stakeholders/volunteers.
  • High level of relationship management skills.
  • Highly developed organisational and administrative skills.
  • Able to create effective processes to improve the delivery of work and efficiency.
  • Highly developed computer skills.
  • Customer service.
  • Ability to manage a variety of conflicting priorities over extended periods.
  • Willingness and availability to work evenings and weekends as required.
  • Ability to work independently and as part of a small team.
  • Relevant State Working with Children Check (willing to attain)
  • Relevant State Car Drivers Licence.
• Desirable* experience, accreditation or licences (current or willing to attain):
  
  • Tertiary qualifications in sport management/business/management/training (or a related field) are highly desirable.
  • Relevant State Boat Drivers Licence.
  • Apply First-Aid Certificate.

*For a suitable candidate obtaining these qualifications could be within the scope of the employment.

Knowledge & Skills

• Demonstrated commitment to high quality service delivery and customer satisfaction.
• Ability to effectively communicate with diverse audiences, including written and verbal and electronic channels.
• IT skills, in particular with Microsoft 365 – Office, Teams, SharePoint, Word, PowerPoint, etc.
• Demonstrated understanding of the drivers and barriers of sports participation, and the ability to develop strategies toward increased participation.
• Experience and technical knowledge of sailing as a recreational activity and as a competitive sport- either as a participant or in club administration.
• Ability to work both autonomously and as an effective part of a larger team while also managing various stakeholders.
• Be a confident presenter and communicator, with a high level of interpersonal skills, with excellent relationship management, influencing and listening skills.
• Ability to communicate technical information to non-technical audiences.
• Planning – able to manage and prioritise multiple tasks, schedules and deadlines.
• Capacity to utilise Social Media and other electronic marketing tools.

Personal Attributes

• Personal and professional values that align with the Australian Sailing values of Respect, Integrity, Teamwork and Excellence.
• Management and leadership skills that inspires a sense of purpose and direction.
• Ability to build and sustain effective and productive relationships with diverse stakeholders.
• A passion for the sport of sailing and a desire to see it grow.
• Outcomes-focused, with a strong desire to make a positive contribution.
• Flexible and adaptable with respect to working outside of traditional working hours as the position will require face to face interaction with clubs and other stakeholder organisations. The role will involve travel and possible weekend and public holiday work.

To apply, please email CV and cover letter addressing the selection criteria to Kate Wearn.